Terms & Conditions
Operator and scope
Taj Alwaqar Academy Administration — Amman, Jordan. Support, privacy and account deletion requests: support@tajalwaqar.app. Updated: 15 October 2026. These terms concern the app and educational service; the website offers information and support without accounts, bookings or payment.
Account types
Guardians must be adults and independent students at least 18; they register with email/password or Google. You are responsible for protecting your password and the Google account linked to your account; any Google account with the same verified email can sign in to your account. Report any sign-in you did not make to support immediately. Under-18s are added by guardians. Teachers apply and await approval; administration may decline with a reason. Roles cannot be switched within an account. Provide accurate details and a full name; non-students may use a familiar name. Acceptance of privacy and service terms is recorded with version and time.
Guardians and students
Guardians manage student details, subscriptions, schedules and devices, communicate and receive certificates. They protect devices and single-use pairing codes valid for 30 minutes. Minor students learn, follow courses and communicate through available conversations with teachers and the Taj Alwaqar team; they may receive a certificate in a private conversation not shown among the guardian’s conversations. Minor students cannot pay, see payments, cancel lessons, change identity details or use Google sign-in. They should not share sensitive personal information in messages, and guardians should contact support about concerning content or permissions.
Payment
Transfer takes place outside the app through displayed methods, followed by receipt upload. Approval activates the subscription; rejection includes a note. There is no in-app card payment. Rejecting or cancelling a payment cancels the linked subscription and upcoming lessons. Suspended accounts cannot create payments. Review the offer and transfer details before paying.
Subscriptions
Subscriptions consist of lessons in a program and end when consumed rather than after a time limit. A notification arrives when two or fewer remain. Repurchasing the same program starts after the current subscription’s last lesson to avoid overlap.
Cancellation
Guardians and independent students may cancel before the start; after that only administration can cancel. Minor students cannot cancel. Student cancellation does not create a make-up lesson. If a teacher or the system cancels, administration reviews the situation and decides the appropriate action.
Rescheduling and absence
Rescheduling uses the same teacher and requires at least two hours’ notice. Teachers request rather than independently implement changes. Student absence is recorded six hours after the lesson ends and deducted from the balance. Absent teachers report and propose alternatives; administration decides compensation.
Lessons
Educational programs provide live lessons between a student and teacher; guardians or supervisors may observe where the service permits. In-app lessons are not recorded. Teachers may not record lessons through an external service except under an expressly approved policy and required consent. External links are subject to provider terms. Progress depends on level and practice; no specific result or memorization deadline is guaranteed. This description does not establish an exemption from Google Play payment requirements.
Refund requests
Refund requests for unused lessons are reviewed manually. Contact support with the payment reference; do not send passwords or card details. A final rule covering the request window, refund percentage, fees and repayment method has not yet been approved, including requests before or after account deletion is requested. We therefore do not guarantee a specific amount or date or state that submitting a deletion request waives a refund right. Ask about terms applicable to your payment before transferring funds. This description does not waive mandatory rights.
Messaging
Conversations connect families, teachers, the Taj Alwaqar team and supervisors through available service permissions; students cannot message one another. Former teachers can no longer access the student’s conversations. Images and PDFs may be up to 5 MB. Sent messages cannot be edited or deleted in the conversation. Administration and supervisors within scope can read them; avoid unnecessary sensitive information.
Safe communication and acceptable content
Messaging and attachments are for educational and service-related communication. Threats, harassment, bullying, abuse, discrimination, student exploitation or grooming and unnecessary requests for a student’s personal information are prohibited. Illegal or age-inappropriate content, impersonation, spam, bypassing permissions and sharing another person’s private information or files without appropriate permission are prohibited. Do not misuse communication or support channels for knowingly false reports or deliberate abuse.
Contacting support about inappropriate content
Users can report any message or user and block any person, including members of administration and supervisors, in one-to-one conversations between a teacher and a student or their family. Official communication channels with academy administration remain open for support and complaints and are not disabled by blocking. Messaging rules must be accepted before the first message, and younger students receive a safety reminder. Messaging and attachments from a pairing-code student account are off by default; the guardian enables them with recorded express consent and can turn messaging off at any time. Support can also be contacted about concerning content without redistributing a student’s information or unnecessary sensitive content. Administrative action may include limiting communication or suspending an account depending on the case. We do not promise a particular reporting outcome or response time.
Certificates
Administration issues uniquely numbered certificates to guardians or independent students in conversations and by email with a 30-day download link, and a copy reaches the device-code student in their own conversation, without email. The sent file is the certificate stored in the record.
Suspension
Administration may suspend an account with a reason until a date or further notice. Time-limited suspension expires automatically and prevents new payments while active. Contact administration with questions or review requests.
Deletion, rights and updates
Account deletion is active. Request it through My Account → Help and Support → Delete Account or the website’s deletion-request page, with a 6-digit email confirmation code and immediate freezing and blocked sign-in. Administration reviews the request and completes deletion within 30 days, with a maximum of 60 days; upcoming lessons and open subscriptions are cancelled. Deleted data and retained categories, reasons and periods are explained in the privacy policy and deletion-request page. Materials remain subject to owners’ rights without a commercial republication licence. Mandatory rights are unaffected. Updates appear with their date; updating this page alone does not activate app features or change the app’s terms-acceptance record.