Delete Account
Request deletion of your Taj Alwaqar app account and associated data. Deletion is active through the stages and timeframes below.
How to prepare your request
- Use the email associated with your account where possible.
- Include the app name and account email, and state that you request deletion of the account and its data.
- Do not send your password. Account ownership may need to be verified before processing.
Opens your email app. No request is sent automatically.
support@tajalwaqar.app
Account deletion stages
Account deletion is active. Request it in the app through My Account → Help and Support → Delete Account, or through the website’s deletion-request page. A 6-digit code is sent by email for confirmation, and the account is immediately frozen and sign-in is blocked. Administration reviews the request, then completes deletion within 30 days, with a maximum of 60 days. Uninstalling the app or revoking Google sign-in does not submit a Taj Alwaqar account deletion request.
What is deleted?
Deletion removes the name, email, phone number, password, sign-in methods including Google, and sessions. It also removes the guardian’s linked student accounts and their devices, profile images, message attachments and certificates. The deleted account holder’s name and text are removed from other users’ notifications, and upcoming lessons and open subscriptions are cancelled. The retained categories are explained below.
Payment records and transfer receipts
Payment records—amount, currency, date and status—and transfer-receipt images are retained for accounting and fraud prevention, separated from the account. Administration deletes receipt images manually. A receipt image may contain the payer’s name as shown by the bank; separation from the account does not make the image anonymous. Administration’s payment notifications are automatically deleted after 180 days.
Other retained records
Past lessons remain in the records without a name, and the text of a previously reported message is retained as security evidence. The deletion-operation record is kept for two years without personal data. The final “Your account has been deleted” email is removed from the sent mailbox after 30 days.
Consent records after account deletion
After account deletion, some consent records may remain to document the recorded consent and the document accepted. These records include the record ID, user ID, consent type and status, document version, consent time, and student ID where present. These identifiers remain linked to the record. The IP address is removed from consent records registered under the account holder and linked accounts included in the deletion; removing the IP address alone does not anonymize all data. The current documentation does not establish an implemented final retention period or automatic expiry mechanism for this category. The two-year period for the deletion-operation record does not automatically apply to consent records. The adult-declaration record, including the internal account identifier, declaration time and source, and the messaging-consent record, including the relevant internal identifiers, consent time and text version, also remain after account deletion. These records remain linked to an internal identifier for the deleted account and do not contain the name, email or phone number; this does not make them fully anonymous. They are retained to document the recorded declaration and consent. No retention period has yet been approved for these two categories, and the two-year period for the deletion-operation record does not automatically apply to them.
Backups
Backups are deleted after 90 days.